Refund policy

Return & Refund Policy

At Kenjo Bakery, we take pride in delivering fresh, high-quality products. Each bread, cake, and drink is crafted with care, and we want you to be completely satisfied with your purchase.

1. Freshness & Quality Guarantee

• All our products are made fresh daily.

• Due to the perishable nature of our goods, we do not accept returns once products have left the store.

2. Refund or Replacement Eligibility

We will gladly offer a refund or replacement if:

• You receive the wrong product from your order.

• The product is damaged or spoiled at the time of purchase.

• There is a clear quality issue caused by us.

Note: Proof of purchase and the original product must be presented at the time of request.

3. Non-Refundable Situations

Refunds or replacements will not be provided if:

• The product was consumed or partially eaten.

• The product was stored incorrectly after purchase (e.g. not refrigerated when required).

• The product has passed its recommended consumption date.

• Personal taste preference (e.g. “too sweet”, “too soft”) unless there is a genuine defect.

4. How to Request a Refund or Replacement

• Visit our store within 24 hours of purchase with the product and receipt.

• For online orders, contact us within 12 hours of delivery or pick-up.

• We will assess the situation and, if eligible, offer a replacement or refund via the original payment method or the most convenient method determined by us.

5. Contact Us

For assistance, please contact our team via:
📞 +60162892900
📍 Visit us at Kenjo Bakery during opening hours.

We thank you for your understanding and for supporting Kenjo Bakery. Your satisfaction matters to us, and we will always do our best to make things right.