Shipping policy

Shipping & Delivery Policy

At Kenjo Bakery, we strive to deliver our fresh products to you in the best possible condition.

1. Delivery Partners

• All deliveries are arranged via third-party platforms such as Grab or Lalamove.

• Delivery fees are set by the respective platform and are payable by the customer.

2. Delivery Areas & Timing

• Delivery coverage depends on the selected platform’s service area.

• Delivery timing will follow the availability and schedule of the chosen platform.

• We recommend selecting the fastest available option to ensure freshness, especially for cakes and cream-based items.

3. Whole Cake Orders

• For whole cake orders, we recommend and will arrange car pick-up or delivery instead of motorbike to ensure your cake arrives safely and in perfect condition.

• Customers will be advised of the estimated cost before confirming the order.

4. Responsibility for Goods in Transit

• Once the order is picked up by the delivery partner, the responsibility for the condition of the goods lies with the delivery platform.

• Kenjo Bakery is not liable for delays, damages, or loss caused during transit.

• If such issues occur, we will assist in communicating with the delivery platform, but final compensation decisions rest with them.

5. Order Preparation

• All orders are prepared fresh on the day of delivery.

• Please ensure someone is available to receive the order at the delivery address during the agreed time slot.

6. Self Pick-Up Option

• Customers may opt for self pick-up at Kenjo Bakery during our operating hours at no extra cost.

We appreciate your understanding that using third-party delivery services allows us to focus on baking the freshest breads and cakes for you.